Managed IT and infrastructure operations for organisations that need dependable day-to-day support, clearer ownership, proactive monitoring and consistent standards across endpoints, Microsoft 365, servers, networks and cloud services.
Supporting customers in Switzerland without representing a local Swiss office
The operating model brings monitoring, support, maintenance, change, backup and recovery into one governed service rather than leaving critical activities split across disconnected suppliers and tools.
Monitor infrastructure and core services, triage operational alerts, track recurring issues and maintain dashboards that give teams a clearer view of service health and capacity.
Operate on-premises, cloud and hybrid infrastructure with documented configuration, maintenance, patching, performance checks and change control across the technology estate.
Manage users, devices, Microsoft 365 services and endpoint configuration through repeatable onboarding, offboarding, access, compliance and support workflows.
Oversee backup schedules and status, investigate failures, validate restores, document recovery dependencies and maintain evidence that recovery procedures remain usable when needed.
Standardise incidents, service requests, changes, assets, priorities and escalation paths so operational work is visible, measurable and handed to the right owner consistently.
Coordinate security updates, configuration drift and vulnerability remediation with clear ownership, maintenance windows, exceptions and verification after changes are completed.
The service can support distributed and hybrid teams through a common operating standard for endpoints, Microsoft 365, infrastructure monitoring, backup, ITSM, patching and recovery. Where customers have data-location, provider or auditability requirements, those constraints are documented as part of the operating model rather than assumed.
A repeatable operating cycle that connects monitoring, user support, controlled change, maintenance, recovery readiness and continual service improvement.
Track infrastructure, endpoints and core services so operational issues and recurring patterns can be identified early.
Classify incidents and requests, confirm impact and priority, and route work through clear ownership and escalation paths.
Plan and execute approved maintenance and configuration changes with documented review and rollback considerations.
Coordinate security updates, configuration drift and vulnerability remediation with verification after implementation.
Review backup health, investigate failures and validate restore procedures so recovery dependencies remain understood.
Use service data, recurring issues and operational risks to maintain a prioritised continual-improvement backlog.
Swiss Market Coverage
The service produces operational evidence and handover material so infrastructure health, incidents, changes, capacity, patching and recovery readiness can be reviewed rather than managed informally.
Common Questions
The scope can include endpoint and Microsoft 365 administration, infrastructure monitoring, server and network operations, backup oversight, patching, ITSM workflows and operational reporting.
Yes. The operating model can define responsibilities, interfaces and escalation paths across existing internal teams, suppliers and cloud services.
No. Hosting and data-location decisions depend on the customer's platforms and requirements. Any residency or provider constraints are documented explicitly in the engagement scope.
Discuss your current support model, technology estate and operational pain points with Zurix Global and define a managed IT scope for your Swiss organisation.